Updating Results

NAB

4.5
  • 1,000 - 50,000 employees

Customer Operations Team Member

Melbourne
You'll undertake various business placements aligned to supporting our customers and bankers.

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
20-40
Start Date
10 May 2021

Application dates

Applications Open
17 Feb 2021
Applications Close
3 Mar 2021

Minimum requirements

Minimum Prior Qualification
Certificate
Accepting International Applications
No
Qualifications Accepted
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
International Business
Management
Office Studies
Project Management
Event Management
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
Marketing & Advertising
Public Relations
Transport, Logistics & Procurement
C
Communication
Media Studies
Creative Arts (all other)
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
Creative Writing
Journalism
Music
Performing Arts
Photography
F
Beauty Therapy
Hairdressing
E
Aerospace Engineering
Air Traffic Control
Aircraft Maintenance Engineering
Aircraft Operation & Aviation
Automotive & Transport Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
Engineering & Mathematics (all other)
Engineering Management
Environmental Engineering
Fire & Safety Engineering
Geomatic Engineering
Manufacturing Engineering
Marine Engineering
Materials Engineering
Mathematics & Statistics
Mechanical Engineering
Mining Engineering
Petroleum Engineering
Renewable Energy Engineering
Robotics & Mechatronics Engineering
H
Anthropology
Geography
Archaeology
History
Classics
Criminology
Gender Studies
Indigenous Studies
International Development
Peace & Conflict
Refugees & Forced Migration
Humanities (all other)
International Studies
Linguistics
Literature
Modern Languages
Translating & Interpreting
Liberal Arts
Librarianship & Curatorial Studies
Philosophy
Policy Studies
Political Science
Public Administration
Social Science (all other)
Social Work & Sociology
Theology & Comparative Religion
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Design & User Experience
Programming & Software Engineering
Video Game Development
L
Justice & Law Enforcement
Commercial Law
Constitutional Law
Criminal Law
Family Law
International Law
Tax Law
Legal Studies
M
Audiology
Speech Pathology
Biomedical Science
Chiropractic & Osteopathy
Dentistry & Dental Science
Exercise & Sports Science
Health Administration
Medical & Health Sciences (all other)
Medical Technology
Addiction Medicine
Anaesthesia
Dermatology
Emergency Medicine
General Practice
Intensive Care Medicine
Medical Administration
Obstetrics & Gynaecology
Occupational & Environmental Medicine
Ophthalmology
Paediatrics & Child Health
Pain Medicine
Palliative Medicine
Pathology
Physician
Psychiatry
Public Health Medicine
Radiation Oncology
Radiology
Rehabilitation Medicine
Sexual Health Medicine
Sport & Exercise Medicine
Surgery
Naturopathy, Acupuncture & Complementary Medicine
Aged Care Nursing
Community Nursing
Critical Care Nursing
Family & Child Health Nursing
Mental Health Nursing
Midwifery
Nursing & Midwifery (all other)
Nutrition & Dietetics
Occupational Therapy
Optometry, Ophthalmology & Orthoptics
Paramedic Science
Pharmacy & Pharmacology
Massage Therapy
Physiotherapy
Rehabilitation Therapies
Podiatry
Counselling
Psychology
Environmental Health
Epidemiology
Health Promotion
Human Movement
Indigenous Health
Occupational Health & Safety
Public Health (all other)
Radiography
P
Architecture
Interior Design
Landscape Architecture
Construction Management
Property, Land & Real Estate
Quantity Surveying
Sustainable Development
Urban Design & Town Planning
T
Bricklaying & Stonemasonry
Building
Carpentry
Electrical
Flooring, Plastering & Tiling
Glass & Glazing
Heating, Ventilation & Cooling
Plumbing & Gasfitting
S
Agribusiness
Agricultural Science
Aquaculture & Fisheries
Viticulture
Biochemistry
Biology
Chemistry
Earth Sciences
Ecology & Evolution
Environmental Studies
Forestry Studies
Parks & Wildlife Management
Food Science
Forensic Science
Genetics
Geology
Laboratory Technology
Marine Science
Physics & Astronomy
Sciences (all other)
Veterinary Science
T
Curriculum Studies
Early Childhood Education
General Education Studies
Primary Teaching
Secondary Teaching
Special Education
Tertiary Education
TESOL
Vocational Education & Training

• Multiple roles available for you to make an impact
• Join a newly created team focused on delivering for our customers
• Dedicated pathway to a career in banking

A career that gives you more

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper. We currently have multiple opportunities available for customer-focused individuals to join our team.

As a Customer Operations Team Member, you'll be joining a flexible and multi-skilled team whose core focus is to ensure our customer experience is of the highest standard. You'll undertake various business placements aligned to supporting our customers and bankers. Whilst each placement may differ in length, each will provide you with the valuable product, systems and lending knowledge that are foundational for building your banking career at NAB.

In order to build the required skills and capabilities to succeed at NAB, Customer Operations Team Members will gain experience in various parts of the customer journey. The placements will be centred on servicing our customers within both contact centres and various back-office teams. Placements may include supporting customers calling our contact centre with everyday banking needs, assisting customers who may be experiencing vulnerability in managing their financial obligations, loan document preparation, settlements, drawdown and post-settlement activities.

At least one placement will be in one of NAB's Contact Centre Teams where you will learn our core products and systems by providing support to customers over the phone. This placement will require you to work a rotating roster between Monday – Friday 8 am – 7 pm, Saturday 7 am – 6 pm & Sunday 9 am – 6 pm.

What you will bring:

  • A background in providing a high level of customer service and support
  • Flexible and adaptable approach to work and changing environments
  • Excellent written and verbal communication skills
  • Well organised, able to pick up tasks quickly and an ability to manage a material workload
  • Strong attention to detail
  • Problem-solving mindset
  • Self-starter with strong computer skills
  • Hunger to learn

NAB, invested in you

As a Customer Operations Team Member, you'll be provided with extensive job-ready training prior to each business placement and dedicated coaching and mentoring. You'll also have access to our Career Qualified in Banking accreditation as well as a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information please visit here.

Join NAB

Our customers come from all walks of life and so do we. Build your career with an organisation that celebrates and thrives on the differences in our people. Let's explore who you are and what drives you. We'd love to share our vision for the future of banking and the role that you can play.

If you think this role is the right fit for you, we invite you to apply. We actively encourage and welcome candidates of all ages and cultural backgrounds, people with disability and Indigenous Australians to apply.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

This is a full-time role with an expected start date of 10th May 2021

Graduate Success Stories


  • Graduate stories
To be successful in technology, one must have the right balance of technical and soft skills.

Animia Sinha

  • Graduate stories
To be successful in technology, one must have the right balance of technical and soft skills.

Animia Sinha

  • Graduate stories
I enjoy the opportunity to have both technical and business aspects to my job, and the learning opportunities provided at NAB in general. 

Tazri Khan

  • Graduate stories
I enjoy the opportunity to have both technical and business aspects to my job, and the learning opportunities provided at NAB in general. 

Tazri Khan

  • Graduate stories
To be successful in technology, one must have the right balance of technical and soft skills.

Animia Sinha

  • Graduate stories
To be successful in technology, one must have the right balance of technical and soft skills.

Animia Sinha

  • Graduate stories
I enjoy the opportunity to have both technical and business aspects to my job, and the learning opportunities provided at NAB in general. 

Tazri Khan

  • Graduate stories
I enjoy the opportunity to have both technical and business aspects to my job, and the learning opportunities provided at NAB in general. 

Tazri Khan